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Cancellation Policy (2018)

The following terms and conditions apply in the case of a customer-requested cancellation:

Section A – DEFINITIONS

A1. A “Package” or “Vacation Package” is defined as the set of all elements which are included on any vacation plan designed by Discover Scandinavia Tours. These elements (accommodations, transportation, tours, etc) are identified on the Vacation Plan & Quote document. The “Full Package Price”, defined in USD, is the amount shown on page 8 of the Vacation Plan & Quote document, next to “Total Price.”

A2. A “Customer-Requested Cancellation” (or, simply, “Cancellation”) is defined as the event where a request is made by the customer, to Discover Scandinavia Tours, in writing, for the cessation of the planning and implementation of the customer’s trip. Furthermore, this request is considered a cancellation if it takes place after any payments are made to Discover Scandinavia Tours.

A3. The “Cancellation Date” is defined as the date when the cancellation request is sent to Discover Scandinavia Tours, in writing, by the customer.

A4. “Booking Date” is defined as the date when the customer agrees to purchase a vacation package from Discover Scandinavia Tours.

Section B – CANCELLATION PENALTIES

In the event of a cancellation, the customer is responsible for paying Discover Scandinavia Tours the following:

CANCELLATION REQUESTS MADE WITHIN 5 DAYS OF THE BOOKING DATE

A Cancellation Fee in the amount $500.00 (USD) applies.

CANCELLATION REQUESTS MADE 6 DAYS OR MORE AFTER THE BOOKING DATE

If the cancellation takes place 91 days or more prior to the beginning of the vacation (1st day of the vacation package), a penalty equivalent to 25% of the full package price applies.

If the cancellation takes place within 61 and 90 days prior to the beginning of the vacation, a penalty equivalent to 50% of the full package price applies.

If the cancellation takes place within 31 and 60 days prior to the beginning of the vacation, a penalty equivalent to 75% of the full package price applies.

If the cancellation takes place 30 days or less prior to the beginning of the vacation, a penalty equivalent to 100% of the full package price applies.

Airfare between North America and Europe is non-reimbursable.

Section C – REIMBURSEMENT & PROJECT TERMINATION

In the event of a customer-requested cancellation, Discover Scandinavia Tours agrees to the following:

C1. If the Current Total Payment exceeds the Total Cancellation Penalty, Discover Scandinavia Tours will reimburse the customer for the difference between the two amounts. Discover Scandinavia Tours is under no obligation to provide vouchers, tickets or confirmation numbers to the customer in the case of a cancellation.

C2. If the Total Cancellation Penalty exceeds the Current Total Payment, Discover Scandinavia Tours will invoice the customer for the difference between the two amounts. Discover Scandinavia Tours is under no obligation to provide vouchers, tickets or confirmation numbers to the customer in the case of a cancellation.